Exchange and Return Policy: Rights and Procedures

Understanding our exchange and return policy is essential to ensure a safe and smooth purchase in our online store. Following the Consumer Protection Code (CDC) regulations, we offer a clear process so you can easily exercise your rights.

Deadline for Exchanges and Returns

You have up to 7 (seven) calendar days after receiving the product to cancel the purchase without additional costs. In this situation, you can choose to:

Request a refund of the amount paid (minus shipping)

Receive a credit to use on a new purchase

It is essential to fill out the Return form to start the procedure.

Conditions for Acceptance

For a return or exchange to be accepted, the product must:

Be unused

Be in the original packaging

Retain the original label

Be accompanied by all manuals and accessories

Include the purchase invoice

Products showing signs of use, damage, or outside the deadline will not be accepted and may be returned to the sender.

Exchange Procedure

Exchanges are made by returning the item and requesting a refund of the product value. Afterwards, you can make a new purchase under the same original conditions, at no additional cost.

If the desired exchange product is unavailable, we will offer:

An equivalent product of your choice

Or a refund of the amount paid, according to your preference

Personalized Items

Personalized products cannot be exchanged or canceled, except when they have a defect in the product or personalization. In these cases, follow the standard exchange and return procedure.

Analysis and Approval

All returned products undergo technical analysis within 10 business days. Approval depends on the condition of the product according to the criteria above. If there is any irregularity, the return will be refused and the product will be reshipped to the customer without prior notice.

How to Make a Return

Returns are made via postage through the Post Office. You will receive all the instructions by email to:

Package the product according to the Post Office rules

Send it to the address provided

This process facilitates and speeds up the exchange or refund.

Refund of Amounts

The refund of the amount paid follows the original payment method, minus the shipping cost:

Credit card: refund within 2 billing cycles after the request

Bank slip: refund to the account holder's bank account within 10 business days, not accepting third-party accounts

Important: The refund will only be made after the product is received and approved at our office.

Summary of Consumer Rights

Right of withdrawal within 7 days of receipt

Free exchange or return within the established terms and conditions

Guarantee of product in perfect condition for exchange or return

Refund or credit according to the customer's choice

We guarantee transparency and respect for your rights so that your shopping experience is always positive and safe. If you have any questions, please contact our customer service.